Refund & Exchange Policy

At Global Trade, we aim to ensure our customers are completely satisfied with their purchases. This Refund & Exchange Policy outlines the conditions under which refunds and exchanges are accepted.

1. Eligibility for Refunds & Exchanges

• Items must be unused, in their original packaging, and in the same condition that you received them.
• Requests must be made within the specified return period from the date of delivery.
• Certain products, such as personal care items, custom orders, or clearance products, may be exempt from returns due to hygiene or safety reasons.

2. Refund Process

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original method of payment within a reasonable timeframe.
• Shipping costs are non-refundable unless the return is due to an error on our part.

3. Exchanges

• Exchanges are offered for defective, damaged, or incorrectly shipped items.
• If the requested replacement item is unavailable, a refund or store credit may be issued instead.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a faulty or incorrect item.
• We recommend using a trackable shipping service to ensure the returned item reaches us safely.

5. Non-Returnable Items

• Opened or used personal care products
• Custom-made or personalized items
• Clearance or final sale products

6. Policy Updates

We reserve the right to amend this Refund & Exchange Policy at any time. Any changes will be posted on this page, and continued use of our services will signify acceptance of the updated terms.